WARNING: BOATS MAY RETURN SLIGHTLY LATER THAN THE SCHEDULED TIMES.

IMPORTANT NOTICE FOR QUALIFIED DIVERS – WE ONLY OFFER RECREATIONAL DIVING AND IT IS MANDATORY TO SHOW VALID CREDENTIALS (CARD OR E-CARD). OTHERWISE, YOU WILL NOT BE ABLE TO DIVE WITH US AND NO REFUND WILL BE GIVEN.

Before booking, the customer is aware of the exact meeting point, which is shown on the product page as a map and in the booking confirmation received by e-mail as the location. The company may contact the customer only to send specific instructions about the exact meeting point.

You will always receive a booking confirmation at the e-mail address provided confirming your booking. If you do not receive it, it may be because:

The payment has not been completed correctly, so the booking will not be confirmed.

The payment has been completed correctly and the booking is confirmed, but you entered an incorrect e-mail address. In this case, please contact us.

The payment has been completed correctly and the booking is confirmed, but you cannot see it in your inbox. In this case, please check your spam/junk folder.

No-shows or late arrivals are not eligible for a refund under any circumstances.

If a customer makes the same booking by mistake, we will partially refund the error, 70%. If the customer makes the claim on the same day as the activity or afterwards, no refund will be given, as these bookings were reserved and blocked from sale.

The boat route and the number of stops may vary without prior notice due to safety regulations. Entry into the cave requires good sea conditions and, on some windy days, may not be possible for safety reasons. IF THE BOAT CHANGES ITS STOP OR NUMBER OF STOPS, NO REFUND WILL BE GIVEN.

If the buyer cancels the booking at least 7 days before the scheduled date, 50% will be refunded. From the 6th day before the booking date until the day of the booking, no refund will be given.

Deposits are personal and NON-REFUNDABLE.

Gift vouchers expire 1 year from the date of purchase, are personal and NON-REFUNDABLE.

Diving packages expire 1 year from the date of purchase, are personal and NON-REFUNDABLE.

If the company cancels the activity for any reason, the customer will be offered the option to do it on another day or receive a full refund. If the customer accepts the new date, the same terms and conditions will apply. If the customer does not accept the new date, they will be fully refunded through the same payment method.

In ALL other cases, no refund will be given.

The buyer is aware of the requirements for each activity, which are explained on this page.

The booking date may be changed up to 48 hours before the booking date.

Customers who are drunk or under the influence of any substance will not be allowed to board any boat, and the booking will be cancelled without any refund. This also applies if the customer’s behaviour is disruptive before or during the activity.

For maritime safety reasons, the company may modify the route of the excursions and the number of stops without prior notice.

If a customer wishes to end an activity or diving course for any reason, we will end it, with no refund.

All divers are aware of the legal requirements already mentioned on the diving page.

For medical forms related to any type of diving activity, not telling the truth may result in a fatal outcome and may have legal consequences in the event of legal proceedings.

You have 1 year to file a civil claim for damages arising from any accident.

In the event of legal proceedings, these will take place in the Ibiza jurisdiction.